Roosters FAQs

Frequently Asked Questions (FAQs) - Rudgate Rooster Coffee

Welcome to our FAQs page! Here, we aim to address common queries about our coffee brand, Rudgate Rooster Coffee. If you don't find the information you're looking for, please don't hesitate to contact us directly for personalized assistance.

1. Where is Rudgate Rooster Coffee located?

Rudgate Rooster Coffee is proudly based in North Yorkshire, close to the beautiful village of Boston Spa. We've planted our roots in the heart of Yorkshire to bring you the finest coffee experiences.

2. What makes Rudgate Rooster Coffee unique?

Our coffee is more than just a beverage; it's a labour of love. We meticulously source the best coffee beans from around the world and roast them right here in Yorkshire. We are committed to maintaining quality and improving sustainability, we ensure our beans are ethically sourced from growers who know what they are doing. Our beans are always roasted consistently throughout the year. Our packaging is 100% biodegradable, we are also a paperless company. 

3. Do you offer single origin coffees?

Yes, we do! We have a delightful collection of single origin coffees, each with its own unique flavor profile, sourced from specific regions worldwide. These coffees reflect the terroir and culture of their origin, delivering a truly authentic experience.

4. How fresh is your coffee?

We take freshness seriously. Our coffee is roasted in small batches to guarantee peak freshness. We also put great effort into our packaging to keep our coffee as fresh as possible, allowing you to enjoy every sip.

5. What is your shipping policy?

For orders within the UK, we offer standard delivery for £2.25, with a transit time of 2 to 4 working days. Orders over £35 qualify for free standard shipping. We aim to dispatch orders promptly to ensure timely delivery.

6. How can I contact your customer support?

You can reach our friendly customer support team by visiting our 'Contact Us' page on the website. We're here to assist you with any questions or concerns you may have.

7. Do you offer wholesale or bulk orders?

Yes, we do offer wholesale and bulk order options. If you're interested in partnering with us, please get in touch through our wholesale inquiry form, and we'll be happy to discuss your needs.

8. What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and PayPal, to make your shopping experience convenient and secure.

9. Can I return or exchange products?

We want you to be completely satisfied with your purchase. If you receive a product that doesn't meet your expectations, please contact our customer support team within 30 days of receiving your order for assistance with returns or exchanges.

10. Are your coffees suitable for specific brewing methods?

Yes, we provide brewing recommendations and grind sizes for each coffee in our product descriptions to help you achieve the best results with your preferred brewing method.

Thank you for considering Rudgate Rooster Coffee. We're here to provide you with the best coffee experiences and are committed to answering any questions or concerns you may have. Enjoy your coffee journey with us!